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The benefits of real-time parcel delivery tracking extend beyond convenience. SmartConsign shipment API not only make it possible for companies of all sizes to manage and track shipments easily: it also helps to improve the overall customer experience.
- Live Parcel Tracking data helps to keep your customers informed and in control.
- Save time and money; all members of your team can access data in real-time. What’s more, they can delete shipments, search and work with existing accounts all in one place.
- Reduce customer service costs, the system allows your team to anticipate and respond to customers fast
- Advanced support ticket management allows for quick and efficient action to address issues such as lost or damaged shipments.
- Standardised carrier tracking, allows visibility and access to all major national and international carriers in one place. Customers can contact the shipper not the carrier saving time and enhancing the customer experience.
- Build confidence in your brand with a branded shipment tracking page, which includes features like post-purchase and post-delivery notifications. Whether it’s to request feedback or incentivise repeat business the additional functions available via your branded page perfectly complements your marketing and customer services strategy.
If you’re shipping 100s or 1000s of parcels a month, the SmartConsign shipment API allows you access to the entire suite of carrier management functions. Which include, bulk batch processing, label production, access to unbiased carrier rates, accurate address look-up, returns management, route management, notifications and much more.