Top 5 eCommerce Trends for 2019 That Will Boost Sales

Looking for new ways to grow your eCommerce business? If so, there are some key economic trends you need to take note of in 2019.

There’s no question that the eCommerce industry is advancing at an amazing rate. By 2021, global retail eCommerce sales should reach a staggering $4.8 trillion. The problem is, how can you get ahead of the pack?

Whilst there’s no easy answer to this conundrum, it helps to take note of where the industry is heading. After all, knowing the future is the easiest way to prepare for it. To that end, here are the 5 most important eCommerce trends in 2019.

1. Voice Commerce

It doesn’t take a lot to realize why voice is the future of eCommerce. Once you get used to asking your app to buy something, it’s hard to go back. No other checkout method provides so little friction.

In 2019, voice adoption rate is set to keep rising. Within a few years, voice commerce should be worth £3.5 billion in the United Kingdom alone.

2. Easy Checkouts

Of course, that doesn’t mean you should neglect the traditional checkout experience. The key here is to make the process as easy as possible. If the purchase path is too complicated, many of your customers will abandon it.

Not sure where to start? Autofill fields, image recognition software, and single-page checkouts are always a good idea. Also, don’t force your customers to register unless necessary.

3. B2B

When it comes to eCommerce growth trends, B2B is in a much better place than B2C. As a general rule, the B2B model doesn’t have to compete with the customers. Of course, the increased scalability doesn’t hurt either.

If you’re running a B2B business, you can’t afford to have a subpar eCommerce offering. In other words, focus on treating your business customers as individuals.

4. Faster Delivery

These days, there’s no shortage of ways to deliver products to your customers. Once again, the keyword is convenience. With same-day deliveries becoming the norm, optimizing your supply chain is a necessity.

Of course, bigger retailers can afford to think outside the box. For example, Amazon is developing a drone-based delivery system called Prime Air. Their end goal is to make all deliveries within 30 minutes.

5. Chatbots

If you aren’t familiar with chatbots, they are computer programs designed for user interaction. As AI keeps evolving, businesses will be able to use chatbots even more efficiently. By 2020, they should be an industry mainstay.

You may think chatbots are depersonalizing human interaction, but that’s not the case. Their main purpose is to streamline the customer journey. By providing the right information, chatbots can connect customers to their preferred brands.

More on eCommerce Trends

If you’re familiar with these eCommerce trends, your business should be in good shape. The eCommerce industry continues to move at pace, even the time it takes to check your desktop for notifications might be a few minutes too late. SmartConsign mobile App is a free download that is set to advance how we manage parcel deliveries in 2019. Sign up here to be one of the first to access the SmartConsign App.

Interested to learn more about us? Looking to improve your parcel delivery process? Contact us here. We’ll get back to you as soon as possible!

Top 5 ways to stay ahead of your competitors this Christmas!

Black Friday is over. Next up Christmas Sales. Is your software stack ready for the big rush?

The time to make sure everything is ready is before the madness begins. But there is a lot that you can learn from each sales event. With Black Friday over,  there is barely time to stop and reflect. Keep reading for some of the best parcel delivery tips to help keep your business moving forward.

What is Your Last Mile Process?

As your business grows, you may have outgrown the last mile processes you set up in the beginning. Were you fully prepared for Black Friday. Did you get your products from your distributors to its destination on time?

Black Friday wasn’t just an opportunity to sell stuff. It was an opportunity to check your processes and make sure you had complete clarity across the entire shipping delivery process. Increasingly this means getting your last mile deliveries right.

Do You Have a Disaster Recovery Plan?

It’s called a disaster because you hadn’t thought about it in advance. Hopefully, Black Friday was disaster free however,  with a few more weeks before Christmas sales begin – it’s not too late to stop and take stock.

How did your carriers perform during Black Friday. Did you get all your deliveries out on time. How many damaged goods did you get returned.

You can have a black Christmas and the rest of the year too if you’re not fully prepared. Make sure you have a business continuity process in place and plug in a disaster and recovery plan.

Prepaid Solution

As sales events intensifies, few growing businesses can afford to miss deliveries due to cashflow issues. With a prepaid solution, your customers pay in advance and load the funds onto SmartConsign as a credit. There is even an overdraft facility to help ensure business continuity.

It’s a great way to build loyalty and win back customers

Black Friday Tips For Invoicing and Returns

Consumers are always looking for a deal. A familiar black Friday shopping habit is to buy a nice toy, enjoy it for a while and return it! It sometimes seems like our customers like to torture us with returns.

But it’s not torture, it’s just business. Invoicing and returns are part of the process. You can make it easier by having the most efficient processes and the best technology.

Make your life easier and get a system that controls the entire journey of the workflow, from point of sale to returns. Get ahead by using the latest and best tech in market.

Parcel delivery tips and info to manage your business shipping logistics all year long are just a click away on our blog.